Privacy policy

TabPug is made by Mohit Gangrade, an independent developer based in India. When this policy says “we” or “us”, it means him. This page explains, in plain words, what information TabPug and tabpug.com collect, why, and what happens to it.

What stays on your Mac

TabPug needs to see what you’re writing to suggest the next words. All of that happens on your Mac, using an AI model that runs on your Mac. None of it is sent to us, and we couldn’t see it if we wanted to.

• What you type. TabPug reads the text around your cursor to make a suggestion, then forgets it. It never reads password fields.
• Your writing history, if you turn on “Learn from my writing”. TabPug keeps what you write so it can learn your phrases and style. It’s encrypted on your Mac, and the key that unlocks it is never included in backups, so a backup only holds the locked copy. You can read every saved passage, delete any of them, or delete all of it.
• Your Contacts, if you allow it. TabPug reads your own card and the names of people you know, so it can fill in your email address, phone number or a colleague’s name. It doesn’t save or send them.
• Text on your screen, if you give it Screen Recording permission. TabPug reads the text just above your cursor, like the email you’re replying to, so its suggestions fit. Nothing is recorded or saved.
• Your clipboard, if you turn this on (it’s off unless you do). TabPug looks at what you copied when it relates to what you’re writing.
• Your snippets, settings and stats, like how many words TabPug saved you this week.

Uninstalling TabPug from its Settings removes all of this from your Mac.

When the app goes online

TabPug connects to the internet for these things, and nothing else:

• Downloading an AI model. Models download straight from Hugging Face, where they’re published. Like any download, Hugging Face sees your IP address. We don’t get anything from it.
• Checking for updates. TabPug asks our update server whether there’s a new version. That request includes the app’s version and your macOS version, so we can offer an update that works on your Mac.
• Starting your free trial. The first time you open TabPug, it sends tabpug.com an anonymous identifier for your Mac (a scrambled version of its hardware ID, which can’t be turned back into it). We record when this Mac’s trial started, so it can’t be restarted by reinstalling.
• Activating and checking your licence. When you enter a licence key, TabPug sends tabpug.com the key, the same anonymous identifier, and your Mac’s name (like “Alex’s MacBook Air”), so you can tell your Macs apart at tabpug.com/license. We pass the key and the Mac’s name to Creem, which checks the key is valid and counts how many Macs use it. Once a day, TabPug checks the licence is still active on this Mac.

The app doesn’t send analytics, crash reports or anything you write.

When you buy TabPug

TabPug is sold by Creem, our reseller (the “merchant of record”). Creem runs the checkout, takes your payment, charges the right sales tax, sends your receipt and handles refunds. You give Creem your name, email address, billing details and payment details, andCreem’s privacy policy covers how they use them.

Creem shares some of this with us: your name, email address, country, what you bought and your licence key. We use it to look after your licence, help you when you write in, and keep the records the law requires. We never see your card number.

When you visit tabpug.com

We use PostHog to understand how people use our website, so we can make it better. PostHog records:

• which pages you visit, what you click and how far you scroll;
• your browser, device, screen size and the site that sent you here;
• your rough location (country and city), worked out from your IP address;
• recordings of your visit, which replay how you moved through the pages. Anything you type into a form is hidden in these recordings.

PostHog stores this data on its servers in the European Union, and uses a cookie to recognise you when you come back. This is only about our website. It has nothing to do with the TabPug app. If you’d rather not be counted, block cookies or use a content blocker; the site works the same.PostHog’s privacy policy explains how they look after this data.

When you email us

If you write to us, we keep the conversation so we can help you, and look back at it if you write again. We only email you about your purchase, or to reply to you. No newsletters unless you ask for one.

Who else sees your information

Only the services that help us run TabPug, and only what they need:

• Creem, for payments, tax, receipts, refunds and licences;
• PostHog, for website analytics and recordings;
• Hugging Face, which serves model downloads directly to your Mac;
• Brevo, which sends the sign-in codes for tabpug.com/license;
• Cloudflare, which runs tabpug.com, our licence records and app downloads;
• our email provider, to send and receive email.

We never sell your information or share it for advertising. We’d only hand it to anyone else if the law requires it, and we’d push back on requests that go further than that.

How long we keep it

We keep purchase records for as long as tax and accounting rules require. We keep support emails while they’re useful for helping you. Website analytics and recordings are deleted after a while, as set in PostHog. Everything on your Mac stays until you delete it.

Your choices and rights

You can ask us what information we have about you, ask us to correct it, or ask us to delete it. Just emailmohit@tabpug.com. Depending on where you live (for example in the EU, the UK or California), the law gives you these rights, and we’re happy to honour them wherever you live.

Everything TabPug keeps on your Mac is already in your hands: you can turn features off, delete your writing history, or uninstall TabPug and its data from Settings.

Children

TabPug isn’t made for children under 13, and we don’t knowingly collect information about them.

Changes to this policy

If we change this policy, we’ll update the date at the top. If a change matters, for example if the app ever starts sending something new, we’ll say so on this site and in the app before it happens.

Questions

Email mohit@tabpug.com. A real person, the one who made TabPug, will answer.